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Join MONDRI team

MONDRI – Lithuanian modern jewelry brand based in Vilnius. Using high-quality Baltic amber and precious metals, we create contemporary, functional jewelry for both women and men.

Behind the MONDRI name is a small team aiming to create and offer unique and lasting value jewelry products, ensuring a pleasant customer experience and meeting their needs. We are open to welcoming responsible, honest, and motivated individuals into our team. So, if you want to grow, work in a dynamic and interesting job in a growing company, and join a friendly team, we look forward to your introduction, motivational letter, and CV by email at darbas@mondri.lt.

Customer service specialist

Job Description

  • Warm and professional customer service at MONDRI Jewelry House: assessing customer needs, providing consultation, and facilitating sales.
  • Communication with clients across various channels (social media, email, phone, etc.).
  • Administration of customer orders and work with accounting software.
  • E-shop management (uploading and editing product descriptions and other content, order administration).
  • Preparing shipments and handling shipping-related inquiries.
  • Promptly resolving unforeseen situations and completing tasks assigned by the manager.
  • Flexibility to work on a rotating schedule.

Requirements

  • Excellent communication and organizational skills.
  • Ability to work well in a team and pursue common goals.
  • Fluent communication in Lithuanian.
  • Good command of English, both written and spoken.
  • Goal-oriented with a strong focus on achieving set objectives.
  • Experience in customer service and consulting; experience in social media management is a strong advantage.
  • Ability to solve issues quickly and efficiently.

The Company Offers

  • An engaging, dynamic role in customer service.
  • A positive work environment.
  • A friendly and supportive team.
  • Competitive salary.
  • Motivating bonuses based on results.

Salary

900 – 1500 € per month (net); the salary consists of a fixed component and motivational bonuses.

Additional Information

Send your application to darbas@mondri.lt by 2024.06.15. Only selected candidates will be contacted, and confidentiality is guaranteed.

Please include your CV, cover letter, and answers to the following questions:

1. Why would you like to join the MONDRI team?
2. Are you willing to work 2 weekends per month and arrange your compensatory days off on other days?
3. Why do you believe you are the best candidate?

In the subject line, please indicate – Customer Service Specialist.

We look forward to meeting you!
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