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1. General terms and conditions.
1.1. Please carefully read these terms and conditions. By placing an order for goods, the Buyer confirms that they have familiarized themselves with the provided information, understand it, and commit to adhering to the specified terms and conditions (hereafter referred to as the Rules).
1.2. These Rules are prepared in accordance with the Civil Code of the Republic of Lithuania, the Consumer Rights Protection Law, the Directive on electronic commerce, and other subordinate legislation.
1.3. These Rules are a legally binding document for the parties, defining the rights, duties, and responsibilities of the Buyer and MB “Mondri darbai” (hereinafter referred to as the Seller) when purchasing goods in the MONDRI e-shop.
1.4. The right to purchase in the e-shop is granted to:
1.4.1. Capable natural persons, i.e., individuals who have reached the age of majority and whose capacity is not limited by court order;
1.4.2. Minors from 14 to 18 years of age, only with the consent of their parents or guardians, except when they independently manage their income;
1.4.3. Legal entities;
1.4.4. Authorized representatives of all the aforementioned individuals.
1.5. A purchase-sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer, after forming a shopping cart in the e-shop, providing personal data, selecting a payment method, and acquainting themselves with the Seller’s Rules, clicks the “Confirm order” button.
1.6. The term “working day” does not include weekends or public holidays recognized by the authorities of the Republic of Lithuania.
1.7. Every contract made between the Buyer and the Seller is stored in the e-shop.
1.8. The assortment of goods specified in the Buyer’s order, their quantity, price, and other conditions become a mandatory and inseparable part of the contract from the moment the Buyer receives an order confirmation via email.
1.9. Upon concluding a purchase-sale agreement, the assortment of goods, their quantity, price, delivery time, and other conditions specified during the execution of the Buyer’s order are obligatory for both the Buyer and Seller and can only be changed according to the procedure set out in these Rules.
2. Responsibilities of the Buyer and Seller.
2.1. The Buyer is fully responsible for the accuracy of the information provided in the order and assumes all responsibility for consequences arising from inaccuracies in the information provided.
2.2. The Buyer is fully responsible for their actions performed after registering in the e-shop.
2.3. The Buyer is responsible for the security of their registration data. If a third party uses the registration data, they are considered the Buyer.
2.4. The Seller is released from any responsibility in all cases where losses arise because the Buyer, despite the Seller’s recommendations and their own obligations, did not acquaint themselves with these Rules, although given the opportunity.
2.5. The Seller’s civil liability for losses (damages) applies only in cases where they are caused by the intentional or gross negligence of the Seller or its employees.
2.6. The amount of damages the Seller is obliged to compensate is limited to the price of the goods ordered by the Buyer.
2.7. The Seller is not responsible for disruptions in the e-shop’s operation caused by faults in systems owned by third parties, communication networks, stations, or disruptions in the provision of third-party services utilized by the e-shop.
2.8. In the event of damage, the liable party compensates the other party for incurred losses according to the procedure and on the grounds established by the legal acts of the Republic of Lithuania.
3. Rights and obligations of the Buyer.
3.1. The Buyer has the right to purchase goods in the e-shop according to the procedure established by these Rules.
3.2. The Buyer has the right to return or exchange ordered goods, under the conditions specified in Section 8.
3.3. If the Buyer’s data provided in the registration form changes, the Buyer must update it immediately.
3.4. By using the e-shop, the Buyer agrees to all the purchase-sale Rules and must adhere to them.
3.5. If the Buyer, at the time of delivery of goods, refuses to accept the goods without valid reasons, the Buyer must cover the delivery costs of the goods, upon the Seller’s request.
3.6. The Buyer commits to keeping their login data to the e-shop secure and not to share it with third parties. If the Buyer loses their login data, they must immediately inform the e-shop through the contacts provided in the store.
4. Rights and obligations of the Seller.
4.1. The Seller commits to providing access to the e-shop services, the operating conditions of which are set by these Rules and other conditions published in the online store.
4.2. The Seller commits to respecting the Buyer’s right to privacy regarding the personal information specified in the e-shop’s registration form.
4.3. The Seller commits to delivering the goods purchased by the Buyer using the delivery method chosen by the Buyer, based on the conditions set by these Rules.
4.4. In unforeseen circumstances, if due to unforeseen events the Seller cannot deliver the goods purchased in the e-shop, the Seller has the right to terminate the sales contract, after informing the Buyer beforehand. The Seller can offer a similar product, and if the Buyer refuses, the Seller commits to refunding the money paid within 5 working days.
4.5. If the Buyer exercises their right (when such right meets the conditions specified in Section 8) to return a product, the Seller commits to refunding the money paid by the Buyer within 30 calendar days from the date of receiving the returned product.
4.6. After receiving confirmation of payment for the ordered goods, the Seller commits to sending confirmation to the Buyer the same day (except when the order is made on a non-working day) and specifying the date of dispatch of the goods.
5. Payment procedure and prices of goods.
5.1. Prices of goods in the MONDRI e-shop and in the formed order are indicated in Euros, including VAT. The price of the goods does not include the delivery fee, which is paid by the Buyer. In cases specified by the Seller, goods may be delivered free of charge.
5.2. The Seller has the right to change the prices of goods and services (engraving, shipping, gift wrapping) sold in the e-shop at any time.
5.3. If customs duties or other taxes are applied when delivering goods abroad, they are paid by the Buyer.
5.4. The Buyer can make payment for the selected goods through Paysera, PayPal payment systems, or by providing card details.
5.5. If the Buyer chooses delivery via DPD courier, payment can be made upon receipt of the order, to the courier, in cash or by bank card.
6. Orders fulfillment and delivery of goods.
6.1. The Seller commits to dispatching ordered goods within 1-2 working days if the ordered goods are already manufactured. In the case that goods are to be manufactured, the Seller commits to indicating the production terms to the Buyer. If the production terms for different goods vary, the order will be fulfilled when the product with the longest production time is ready. An order is considered executed only once all ordered goods are manufactured.
6.2. When placing an order, the Buyer is obligated to specify the precise delivery address and the recipient of the delivered goods. If the Buyer or their designated recipient cannot accept the goods or if an incorrect address is provided when placing the order, the Buyer has no right to present any claims to the Seller related to these circumstances.
6.3. Within the territory of the Republic of Lithuania, goods are delivered via registered Lithuanian Post, LP Express terminals, DPD terminals, or by DPD courier. For international deliveries, goods are dispatched via registered Lithuanian Post, DPD courier, DHL, or FedEx courier services.
6.4. The Buyer covers the costs of delivery for ordered goods unless otherwise specified during the order process or if the Seller offers free delivery. In all cases, the Seller commits to informing the Buyer about delivery conditions and service prices.
6.5. The Seller is exempt from any liability for breaches of delivery times if the goods are not delivered or are delivered late due to the Buyer’s fault or circumstances dependent on the Buyer.
6.6. In all cases when couriers deliver goods to the Buyer or another authorized recipient and the package is externally damaged, the Buyer must indicate or document such defects in the delivery confirmation provided by the courier. This must be done in the presence of the courier. Failure to perform such actions releases the Seller from liability for goods damaged if such damages were due to packaging damages not noted in the delivery confirmation.
6.7. The Buyer is obligated to check the quality and compliance of the goods with the order at the time of receipt or as soon as the package is opened. If the delivered goods are defective or do not match the Buyer’s order, or if goods are missing, the Buyer must contact the e-shop using the specified contacts within 30 calendar days. Otherwise, the received goods will be considered to match the order and quality guarantee.
7. Jewelry quality and warranty.
7.1. The Seller guarantees the quality of the jewelry, complying with international and Lithuanian Assay Chamber established standards. All MONDRI (Seller’s) produced and sold jewelry is marked with quality marks required in Lithuania: hallmark and responsibility mark.
7.2. All MONDRI jewelry comes with a 12-month warranty period. The Seller will repair (or replace) jewelry marked with the MONDRI responsibility mark, free of charge, if the jewelry has not been subjected to incidental mechanical or chemical effects, and the arising defects are assessed as manufacturing flaws.
7.3. The Buyer has the right to bring purchased jewelry for warranty repair in two ways: deliver it to MONDRI jewelry house during working hours or send the securely packaged jewelry by registered post to the address: Verkių st. 29 D, 09108, Vilnius. When sending jewelry by registered post, the Buyer must inform MONDRI about the dispatched jewelry and provide the shipment number.
7.4. The Buyer must provide a document proving the purchase of the jewelry and specify the defects by filling out the jewelry repair form provided by the Seller.
7.5. The Seller commits to assessing the condition of the jewelry and informing the Buyer about repair possibilities and conditions within 3-7 working days.
7.6. The warranty does not apply when:
7.6.1. more than 12 months have passed since the purchase date of the jewelry;
7.6.2. defects in the jewelry arose due to improper use, mechanical damage, chemical substance impact, or natural wear and tear;
7.6.3. there are visible signs of technical repair on the jewelry conducted by the Buyer or a third party.
7.7. The Seller may charge for repair services if it is determined that the jewelry defects arose due to the customer’s fault or do not meet the warranty repair conditions.
7.8. The Buyer has the right to refuse the repair. If the repair cost and conditions satisfy the Buyer, the Seller commits to repairing the jewelry within 30 calendar days.
7.9. The Seller performs the repair only if the Buyer has prepaid the established repair service fee.
7.10. The Seller may not perform the jewelry repair service if:
7.10.1. the product is in extremely poor condition due to wear and tear;
7.10.2. it is not possible to replace the damaged parts of the jewelry with others or add missing product parts;
7.10.3. the cost of repairing the product is higher than the price of a new product.
7.11. Breakage of necklaces (chains with pendants), necklace chains, and earring chains is considered mechanical damage and is not covered by the warranty. The Seller does not repair broken chains. The Buyer is offered to purchase a new chain, which the Seller will attach to the existing piece of jewelry.
7.12. Due to the inventory system for paired jewelry, the specifics of amber pairing and hallmarking, the Seller cannot produce a single earring, and the Buyer may only purchase a new pair of earrings.
8. Exchange/return of goods.
8.1. According to the Retail Trade Rules approved by the Government of the Republic of Lithuania, quality goods purchased at the MONDRI physical store are not returnable.
8.2. Goods (jewelry) purchased in the e-shop can be returned and exchanged within 30 calendar days. The period is counted from the day the Buyer received the goods, i.e., when the goods were delivered to them by courier or collected at the post office/parcel terminal.
8.3. Goods (jewelry) purchased at MONDRI jewelry house can be exchanged within 14 calendar days. The period is counted from the day the buyer received the goods or when the goods were delivered to them by courier or collected at the post office/parcel terminal.
8.4. If the Buyer received the wrong item they ordered and/or a defective item, MONDRI commits to accepting the item and repairing or replacing it with a similar item of suitable quality within 30 calendar days.
8.5. In all cases of return/exchange, the buyer must provide the purchase document (goods receipt, bank payment statement). Goods will not be returned/exchanged without the provision of the purchase document.
8.6. The procedure for returning and exchanging goods is described in Exchange and return.
8.7. By purchasing goods, the Buyer confirms that they are acquainted with the provided information and agree with it.
8.8. The Seller has the right to refuse to accept the goods returned by the Buyer or to not refund the money if the specified conditions for return/exchange of goods were not followed.
8.9. Individual gift wrapping: a gift bag or card are non-exchangeable items, and money for these items is not refundable.
9. Gift Cards rules.
9.1. A gift card is a specific type of contract obligating the acquisition of certain goods or services, following the terms specified in the gift card. The validity period of a gift card cannot be extended, and money for an unused voucher is not refundable.
9.1.1. Goods purchased using a gift card are not refundable by exchanging the purchased goods’ amount for money. More details are provided in the Exchange and return section.
9.2. A gift card of a chosen value is valid for 6 months. The expiration date is indicated on the gift card. The gift card can be used once for purchases online or at the MONDRI jewelry house.
9.3. Upon purchasing a gift card, the customer has the right to transfer the gift card to another physical or legal person, who can use the one-time gift voucher within the specified validity period of the gift card. In all cases, the gift card can only be exchanged for goods or services provided by MONDRI. The gift card is not exchangeable for cash.
9.4. The gift voucher amount must be used in a single purchase. Any unused balance on the gift voucher is non-refundable.
10. Protection of personal data.
10.1. The Buyer can order goods in the e-shop:
10.1.1. by registering in the e-shop – entering the data requested during registration;
10.1.2. without registering in the e-shop.
10.2. When ordering goods in the ways provided in section 9.1, the Buyer must specify in the relevant fields provided by the Seller the Buyer’s personal data necessary for the proper fulfillment of the goods order: name, surname, goods delivery address, telephone number, and email address.
10.3. By confirming these Rules, the Buyer agrees that the provided personal data of the Buyer would be processed for the sale of goods and services in the e-shop, analysis of the Seller’s activities, and direct marketing purposes.
10.4. By agreeing to these rules, the Buyer consents to receiving informational messages necessary for the fulfillment of the order, payment, and delivery to the email address specified by the Buyer.
10.5. In the registration form, the Buyer may choose if they wish to receive messages or offers from the Seller. If the Buyer opts out, the Seller will not use the Buyer’s personal data for marketing purposes and will not send promotional or informational messages to the Buyer, except those necessary for processing the Buyer’s order.
10.6. The Seller commits not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners providing goods delivery or other services related to the proper fulfillment of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only according to the procedure established by the laws of the Republic of Lithuania.
10.7. The Buyer agrees to receive the newsletter, which they can unsubscribe from at any time by clicking the corresponding link in the newsletter.
10.8. By using the MONDRI e-shop, the Buyer agrees that:
10.8.1. to discuss the Buyer’s order or to respond to a question submitted by the Buyer, contact may be made via email or telephone;
10.8.2. essential information may be transferred to the shipping service in case it needs to contact the Buyer regarding the delivery of the Buyer’s order.
10.9. Any pieces of information provided by the Buyer are used solely to confirm the Buyer’s identity and to deliver the order promptly. All data provided by the Buyer are processed firmly and carefully, adhering to the Law on Legal Protection of Personal Data of the Republic of Lithuania. Such processing does not constitute an examination of the Buyer’s creditworthiness and will not affect either the Buyer’s credit risk score or the creditworthiness itself.
11. Customer service.
11.1. If the Buyer has any questions or has any comments or complaints related to the order, the Buyer must contact the Seller.
11.2. The Buyer can contact through the following means:
11.2.1. by phone: +370 600 92611, on weekdays from 10 am to 7 pm;
11.2.2. by email: info@mondri.lt;
11.2.3. via MONDRI’s Facebook account by sending a personal message;
11.2.4. by submitting a direct inquiry in the e-shop.
11.3. The Seller strives to respond to customer questions and requests as quickly as possible. During working hours, the Seller responds to customer inquiries and letters within no more than 3 hours, if the inquiry is sent outside working hours, it will be responded to the next working day.
12. Protection of intellectual property.
12.1. Product or company names indicated in the e-shop may be trademarks, and in such cases, the intellectual property is protected according to the procedure established by legal acts.
12.2. The content of the e-shop website is the property of MB “Mondri darbai,” protected by law. Copying or using the website or its part without the written consent of MB “Mondri darbai” is prohibited.
13. Final provisions.
13.1. The Seller reserves the right to change these rules and other information related to the rules. Amendments or changes to the rules take effect from their publication in the e-shop. For customers purchasing goods, the rules valid at the time of placing the order apply.
13.2. If the Buyer disagrees with the new edition of the rules, partial supplements, or changes, the Buyer has the right to reject them, provided that the Buyer loses the right to use the e-shop services.
13.3. In the event of significant circumstances, the Seller may temporarily or permanently cease the operation of the online store without prior notice to the Buyer. This does not relieve the Seller from the fulfillment of already assumed obligations.
13.4. The Buyer’s ability to use the online store or their login account may be terminated or limited without notice if the Seller suspects that the Buyer is harming the security of the online store’s operation or violating the Buyer’s obligations.
13.5. These Rules are formulated following the legal acts of the Republic of Lithuania.
13.6. Relations arising under these Rules shall be governed by the law of the Republic of Lithuania.
13.7. All disputes arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved following the procedure established by the laws of the Republic of Lithuania.
